Customer Service


Customer Service Management

Customers are the bread and butter of any business, and without them there would be no business. Therefore it is essential for the success of any organisation to ensure that customer service forms the basis of any marketing strategy and that managers and employees alike are familiar with its significance. At the end of the day, it is not your boss who pays you, it is the customer.

SKU: SS-CUS-01 Category: Product ID: 2208


Customer Service Management

What you will learn:
Upon completion of this course, you should have a knowledge of:

  • Customer service issues in the day to day running of a company
  • The contribution you can making to dealing with customers
  • The needs and expectations of customers
  • How to solve problems and deal with complaints

This course is ideal for:
Anyone who deals with customers directly.

Additional information

Skill level



Professional Online Video Course
Take course on mobile, tablet or laptop
Subject Matter Experts
Instant Access and 24/7 technical support
Download certificate on completion